Frequently Asked Questions

27 May 2025

3 min

General Information

What is a notarization?

Notarization is the process of having a document officially verified by a Notary Public. The notary confirms the identities of the signers, witnesses the signing, and applies an official seal. This helps prevent fraud, ensures authenticity, and makes the document legally recognized for important purposes such as contracts, real estate transactions, and legal agreements.

Can I notarize online?

Yes. With NotaryPublic24’s online service, you can upload your document, verify your identity digitally, and have your document notarized – all from your computer or mobile.

Does a notarized document have an expiry date?

A notarized document itself does not expire. However, certain institutions – such as airlines, immigration offices, or banks – may require the document to have been signed within a specific timeframe, often within the past 3 or 6 months. Always check the specific requirements of the organization or authority receiving your document.

What is a Notary Public?

A Notary Public is an authorized official who verifies the identity of document signers, witnesses the signing, and applies an official seal. This process ensures the document is authentic and helps protect against fraud.

 

Apostille & International Use

What is an Apostille?

An Apostille is a certificate that verifies the authenticity of a document for use in countries that are part of the Hague Apostille Convention. It confirms the validity of signatures, seals, and stamps on the document, allowing it to be accepted abroad without further authentication.

Can I use a notarized document abroad?

Yes, but many countries require an Apostille or legalization for official use. Requirements vary depending on whether the country is part of the Hague Apostille Convention.

 

Document Creator/Online Forms

How does the document creator work?

Our document creator is a fast, user-friendly tool engineered to help you create legal documents online without needing a legal background or hiring a lawyer. Simply choose the form you need and follow the step-by-step instructions. You’ll enter your information in plain language, and our platform automatically generates a complete and customized PDF document. When you’re done, you can sign it electronically and choose optional services like notarization, translation, or Apostille if needed – all in the true secure NotaryPublic24 platform.

 

Payments, Returns & Refunds

How can I pay for my service?

We accept major credit/debit cards and secure online payment methods. Payment is processed before the service begins.

Do you offer refunds?

If your document is rejected due to our error, we will correct it at no cost or issue a refund. Refunds are not offered if the rejection is due to incorrect or incomplete information provided by the client, or if the receiving institution changes its requirements after service completion.

Click here to read our full refunds and returns policy

 

Pre-Check & Support

How can I check if my document qualifies before I pay?

You can send us a scanned copy or photo of your document for a free eligibility review before placing your order.

Can I speak to someone before using the service?

Yes. Our support team is available via live chat, email, and phone to answer questions and guide you through the process.

 

Security & Compliance

Is online notarization secure?

Yes. We use encrypted technology to protect your documents and personal information throughout the process.

Will a digital signature or electronic notary seal be accepted?

Yes, our notarizations meet internationally recognized authenticity and security standards. Acceptance always depends on the receiving authority’s rules.

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